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Viewing Policy: BP 1312.4 Williams Uniform Complaint Procedures

BP 1312.4 Williams Uniform Complaint Procedures

The County Board of Education recognizes its public role in supporting the County Superintendent of Schools to ensure that the educational programs of the county office of education (COE) are implemented in accordance with law.


The Williams uniform complaint procedures described in 5 CCR 4680-4687 shall be used only to investigate and resolve the following:


  1. Complaints regarding the insufficiency of textbooks and instructional materials, including any complaint alleging that: (Education Code 35186; 5 CCR 4681)


  1. A student, including an English learner, does not have standards-aligned textbooks or instructional materials or state- or County Superintendent-adopted textbooks or other required instructional materials to use in


  1. A student does not have access to textbooks or instructional materials to use at home or after This does not require two sets of textbooks or instructional materials for each student.


  1. Textbooks or instructional materials are in poor or unusable condition, have missing pages, or are unreadable due to


  1. A student was provided photocopied sheets from only a portion of a textbook or instructional materials to address a shortage of textbooks or instructional


  1. Complaints regarding teacher vacancy or misassignment, including any complaint alleging that: (Education Code 35186; 5 CCR 4682)
    1. A semester begins and a teacher vacancy


Teacher vacancy means a position to which a single designated certificated employee has not been assigned at the beginning of the year for an entire year or, if the position is for a one-semester course, a position to which a single designated certificated employee has not been assigned at the beginning of the semester for an entire semester. (5 CCR 4600)


Beginning of the year or semester means the time period from the first day students attend classes for a year-long or semester-long course until not later than 20 working days afterwards. (5 CCR 4600)


  1. A teacher who lacks credentials or training to teach English learners is assigned to teach a class with more than 20 percent English learners in the
  2. A teacher is assigned to teach a class for which the teacher lacks subject matter


  1. Complaints regarding the condition of school facilities, including any complaint alleging that: (Education Code 35186; 5 CCR 4683)
    1. A condition poses an emergency or urgent threat to the health or safety of students or

Emergency or urgent threat means structures or systems that are in a condition that poses a threat to b.the health and safety of students or staff while at school, including, but not limited to, gas leaks; nonfunctioning heating, ventilation, fire sprinklers, or air-conditioning systems; electrical power failure; major sewer line stoppage; major pest or vermin infestation; broken windows or exterior doors or gates that will not lock and that pose a security risk; abatement of hazardous materials previously undiscovered that pose an immediate threat to students or staff; structural damage creating a hazardous or uninhabitable condition; or any other condition deemed appropriate. (Education Code 17592.72; 5 CCR 4600)

  1. A school restroom has not been cleaned, maintained, or kept open in accordance with Education Code 5.


Clean or maintained school restroom means a school restroom has been cleaned or maintained regularly, is fully operational, or has been stocked at all times with toilet paper, soap, or paper towels or functional hand dryers. (Education Code 35292.5)


Open restroom means the school has kept all restrooms open during school hours when students are not in classes and has kept a sufficient number of restrooms open during school hours when students are in classes. This does not apply when the temporary closing of the restroom is necessary for student safety or to make repairs. (Education Code 35292.5)


In any school serving any of grades 6-12 in which 40 percent or more of the students in the school or school attendance area are from low-income families, as defined in 20 USC 6314, a complaint may be filed alleging noncompliance with the requirement of Education Code 35292.6 to stock, at all times, at least half of the restrooms in the school with feminine hygiene products and to not charge students for the use of such products.


Any complainant who is not satisfied with the resolution of the principal/program administrator or the County Superintendent or designee regarding a complaint shall have the right to describe the complaint to the County Board, at its regularly scheduled meeting. (Education Code 35186; 5 CCR 4686)


When a complaint alleges a facility condition described in item #3 above, a complainant who is not satisfied with the resolution proffered by the County Superintendent or designee may file an appeal to the Superintendent of Public Instruction within 15 days of receiving the COE’s response. The complainant shall comply with the appeal requirements specified in 5 CCR 4632. (Education Code 35186; 5 CCR 4687)




On a quarterly basis, the County Board shall receive from the County Superintendent or designee, at a regularly scheduled County Board meeting, summarized data on the nature and resolution of all complaints against the COE. The report shall include the number of complaints by general subject area with the number of resolved and unresolved complaints. (5 CCR 4686)




A notice containing the components specified in Education Code 35186 shall be posted in each classroom in each COE school/program. (Education Code 35186)



Revised: 10.14.21